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Home > Policies, Terms and Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Assassin Sports., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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- International Express (1-5 Days to Destination Country) - Most popular method ?U.S. - Postal Service Airmail (7-15 Days anywhere in the world) Orders are insured for the full amount, except orders shipped via USPS(EMS). The best way to go is usually UPS Express International as it is more expensive than the Postal Service but provides full tracking information, automatic customs clearance, and insurance. Assassin Sports is not responsible for shipping delays due to orders being held up or conphiscated by customs. Customers are responsible for the return shipping costs of orders not claimed at Customs. International postal orders cannot be tracked once they leave the United States. International Waiver?Customer agrees to pay the order total amount according to the card issuer agreement. Customer understands that they may be charged import duties or taxes by their government. Customer agrees that if they refuse the delivery of the shipment that they are still responsible for all freight charges, taxes and duties. ? Is Importing Paintball or Airsoft products legal in my country??Check with local law enforcement regarding legality of paintball products in your area. Check with your local customs office regarding taxes or duties that may be collected at the time of delivery or to determine any restrictions on importing this type of sporting goods to your country. Australia
Australia prohibits importing of paintball markers and guns.
Australia's Importing Paintball Markers Custom Notice Canada
Canada's Customs Department Website
Attention Canadian customers, All Canadian orders will be shipped out via the Postal Service. The order will ship only with your approval.
Germany
German customs requires the "F" stamp, only the Brass Eagle line of products (excluding the Rainmaker) has that stamp.Japan
A Letter From Japanese Customs Mexico
We cannot currently ship paintball products to Mexico United Kingdom
Customs in the United Kingdom
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Assassin Sports is not responsible for the operation of or content located on or through any such site. |
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We DO NOT accept money orders, cashier’s checks, personal checks, or company checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Assassin Sports reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Assassin Sports signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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Out-of-stock items are expected to ship in 2 - 7 days. When
you order an out of stock item, your order will be placed on backorder
status. You can always email us at sales@assassinsports.com, call us at (817) 386-0477 or use our online chat application to find out the item's
expected arrival date.
Substitution policy: The only thing we cannot guarantee color on is paintballs. |
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| We accept the following payment options: Visa, MasterCard, American Express, Discover, PayPal and Google Checkout. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Assassin Sports. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Assassin Sports is not responsible for the actions of third parties.
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We offer a 30-Day Money Back Guarantee on all new and unused merchandise in its original packaging, excluding paintballs, apparel and airsoft products. All Paintball sales are final. Breakage is insured in shipment.
- All returns are subject to a 20% restocking fee.
- Used products may not be returned. Use is defined as any attempt to open packaging, fire, install, wear or wash.
- Airsoft products do not come with a warranty.
- All purchasers of paintball markers must be 18 years of age. Purchasers agree to abide to all local laws and regulations in their area.
- Purchasers are responsible for all importation taxes and duties imposed. All paintball pellet sales are final. Breakage is insured in shipment. Please contact carrier immediately if damage is noted on parcel. We will attempt to ship you your desired color in paintballs, but color is not guaranteed. Used products may not be returned. All defective products must be repaired / replaced / exchanged / refunded by the manufacturer.
- We will not accept exchanges / returns on defective merchandise, please contact the manufacturer. (Defective merchandise must be returned / repaired / replaced / exchanged through the manufacturer. All manufacturers provide at least a 90-day (some offer 1 full year) parts and labor warranty on paintball guns. Please review the product owner's manual before use and register your product for warranty. )
- Shipping costs for returns are the responsibility of the purchaser. Shipping will be charged on returns that received free shipping. Shipping costs will not be refunded on returns or refused packages.
- No returns accepted without RMA (Return Merchandise Authorization) number.
Assassin Sports will not be held responsible for typographical errors. Airsoft guns are required to have the tip (1/4 inch) of the barrel permanently colored in blaze orange or red.
All items F.O.B Vancouver, WA, U.S.A. All pricing listed in U.S. Dollars (USD$).
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| Not available at this time. |
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How much is shipping?
You can check the shipping charges by adding items to your cart, then enter your zip code into the “Calculate Shipping” field and click go. Our system uses Real-Time shipping calculations from UPS and USPS to give you up to date shipping costs.
When will my order ship?
If your item displays 'In Stock' it will probably ship within 24 working hours. Add 24 hours to your chosen shipping method to get the total time to receive your order. Carriers do not count weekends as a day in transit.
To speed the delivery of your order, have your order shipped to the credit card billing address as we can not guarantee transit times for orders shipped to different ship-to / bill-to addresses.
What shipping options do you offer?
In the Continental U.S. we ship UPS Ground, 2nd Day Air, Next Day and Priority Mail. Military address may only be shipped via the US Postal Service.
International orders are shipped via UPS or the Postal Service. UPS cannot ship to PO Boxes.
How can I get free shipping?
Free Economy shipping is offered on orders above $199 (not including tax). Offer excludes shipments outside of the Contiguous United States (excludes AK and HI).
If you Choose Free or Economy Shipping, your Order will be shipped via a carrier and option of our choice (normally USPS or UPS). Once your item has been shipped via the Free Economy Shipping option, a tracking number will be posted to your account (as long as the shipping option includes a tracking number).
If you require a tracking number for your shipment, it is suggested that you choose a UPS or USPS Priority Shipping Option rather than Free Economy Shipping. This will ensure that you are provided with a tracking number once your order has shipped and you will be able to view your shipments status.
USPS First Class Mail does not Include Tracking Information. You may see a Tracking Number in your account for USPS First Class Mail, but please be aware that this Tracking Number will not produce any Tracking Status or Results.
To take advantage of the Free Economy Shipping option:
• Place your order online (this option is not available over the phone)
• Make sure your order totals $199 or more (not including Tax)
• Ship to any location in the Contiguous 48 United States (excludes AK and HI)
• Choose "Free Shipping" during checkout
Only orders totaling $199 or more are eligible to ship via our Free Economy Shipping option. This includes Pre-Orders and Backorders.
Limitations: Only available to the contiguous 48 United States. Free Shipping does not apply to paint. A $5 charge will be assessed for each case ordered. Free shipping cannot be used with any other discount or promotion.
How can I ship CO2?
Any gas items such as CO2 cartridges and Airsoft green gas can only be shipped UPS Ground. Due to U.S. federal law, we cannot ship CO2 to Hawaii or Alaska.
My order was damaged in transit.
All shipments are insured. First, contact us. You can email us at sales@assassinsports.com, call us at (817) 386-0477 or contact us via our Online Help chat application to begin the process.
You'll need to provide your invoice #, tracking #, and description of the damage. The freight carriers will expect you to have the box, packaging and merchandise available for inspection for 7-15 days, depending on the carrier. They will send us the paperwork, and we will take over from there. The average time to settle a damage claim is 30 days from the date of reporting it. When they settle the claim, we will reship new product to you.
My order didn't arrive on time.
Your order will ship by the method of your choice. Note: UPS does not guarantee delivery times for ground shipments to any residential address. If you run a business out of your home, it is considered residential. Delivery times are guaranteed only to commercial addresses that are in a "commercial zone". They will provide estimated times of delivery, but they are not guaranteed.
The only guarantee is on Air shipments. If your next day or second day package does not arrive on time, you will need to contact us, and provide your invoice #, and tracking #. We will file a service failure with the Carrier, and refund the shipping charges to your account. Please note that claims for service failure must be made within 30 days from the date your merchandise was SHIPPED. This is not from the date received, but from the date the carrier accepted the shipment from us.
Can I pick up my order?
Unfortunately no, we do not operate a brick and mortar storefront at this time. |
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| Assassin Sports shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Texas. The current tax rate in Texas is 8.25%. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Assassin Sports shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Assassin Sports shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Assassin Sports shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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Our warehouse has moved, all merchandise will now be shipped from Tennessee to be centrally located for our US customers.
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